IT Help Desk

A personalized omnichannel IT help desk that is available 24/7 for your employees to utilize as and when they choose to.

Reimagine the IT help desk experience to support your employees before they realize they have a problem.

Providing a ‘seamless’ employee experience is easier said than done. To get it right, you need a data-driven approach that prioritizes user experience integrations and automations to determine what will yield the most positive result – by eliminating or fixing issues before the end user is impacted.

Your hybrid workforce is at the core of our solution with IT service desk , that delivers high-grade IT support experience. Our solutions are omni-channel by design and powered by analytics, cognitive technologies, and automation to enhance productivity and employee experience. These capabilities are complemented by our advisory and implementation services to help plan and deploy your support solution, including IT Service Management (ITSM).

• Open technology platform : Our open Digital Workplace Platform integrates with industry leading solutions. It uses cognitive analytics and automation to provide a modern digital workplace with advanced IT service desk capabilities.
• Highly automated services : Our human-centric approach and highly automated omnichannel platform help to reduce failures and improve reliability.
• Scale, security and expertise : We manage millions of devices and virtual desktops, handle about two million IT help desk contacts per month and incorporate robust security and resiliency capabilities in our offerings.